Shipping policy

Shipping Policy for Sweet Gourmet

At Sweet Gourmet, we are committed to delivering your gourmet food orders with care and efficiency. Please review our shipping policy below for details on shipping methods, costs, delivery times, and restrictions.

Shipping Methods

We partner with trusted carriers (e.g., USPS, FedEx, UPS) to ensure safe and timely delivery. All orders are shipped using methods suitable for perishable and non-perishable gourmet food items, including insulated packaging and ice packs for temperature-sensitive products when necessary.

Shipping Costs

  • Standard Shipping: Calculated at checkout based on order weight, destination, and carrier rates.

  • Expedited Shipping: Available for an additional fee, displayed at checkout.

Note: Additional fees may apply for remote areas or expedited services.

Delivery Times

  • Standard Shipping: 3–7 business days within the continental U.S., depending on your location.

  • Expedited Shipping: 1–3 business days within the continental U.S.

  • International Shipping: 7–14 business days, subject to customs processing.

Orders are processed within 1–2 business days. Delivery times are estimates and may vary due to holidays, weather, or carrier delays. You will receive a tracking number once your order ships.

Shipping Restrictions

  • Geographic Restrictions: We currently ship to the continental U.S.

  • PO Boxes: We do not ship perishable items to PO Boxes due to temperature control requirements.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly through the carrier’s website.

Damaged or Lost Shipments

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at [support email/phone] with photos of the damaged items. We will arrange a replacement or refund.

  • Lost Shipments: If your order is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

Shipping Policies for Returns

Please refer to our [Returns Policy] for information on returning items, as some perishable goods may not be eligible for return due to food safety regulations.

Contact Us

For questions about shipping or your order, please reach out to us at:

  • Email: accounting@sweetgourmetonlonline.com

  • Phone: 903-534-0840

  • Hours: Monday–Friday, 10:00 AM–5:30 PM [Central]

We appreciate your trust in Sweet Gourmet and strive to deliver your gourmet experience with the utmost care!

Last updated: May 22, 2025